What Dirac Offers You
Our best-in-class technology has given us a customer base that includes many of the world’s most reputable brands. We offer an entrepreneurial environment and colleagues passionate about both building a great business and inventing the future of sound. You will be a part of an exciting journey driving business growth.
We offer a modern, workplace that supports flexibility and work-life balance. As part of our commitment to your well-being, we provide comprehensive benefits, including health insurance, life and injury insurance, wellness benefits, and pension savings with additional employer contributions.
About the role
As an Audio Tuning & Sales Support, your main focus will be to support audio tuning activities, while also playing an important role in helping us stay connected to our users by assisting with incoming questions and requests from our customers via our Dirac Help Desk.
You will be part of the Customer & Integration team, a dynamic and supportive team of committed and driven colleagues. You'll also work closely with our Audio System Engineer and our sales organization. You will report directly to the Head of Customer Solutions.
This role is ideal if you're at the start of your career and looking for a position where your work contributes to improving experiences for both colleagues and customers.
Your responsibilities will include, but are not limited to:
- Administration of hardware purchases, maintaining data and documentation
- Support in measurement and tuning of CE equipment
- Managing Sales and Customer Solutions hardware
- Sending, and summarizing customer surveys to gain insights into how our customers experience our products and services
- Responsible for the upkeep and readiness of demo hardware and demo rooms, ensuring a high-quality experience for demonstrations and testing
- Responsible for the sales/info e-mail inbox
- Maintenance and MOT of Dirac demo vehicles
- Provide B2C consumer 1st-line support when needed
- Troubleshoot and write reports on minor HW/SW related issues
Who You Are
We’re looking for you who are in the beginning of your career and have a genuine interest in audio and consumer electronics. You have some basic hands-on experience with audio products and enjoy working in a structured and detail-oriented way.
To thrive in this role, you should be self-driven and comfortable working independently, while also being a great communicator and collaborates well with others. Since the role includes supporting both colleagues and customers, you genuinely enjoy helping others and providing great service.
- A valid driver’s license
- Proficiency in both Swedish and English, spoken and written
- Holds a valid work permit or citizenship allowing work in Sweden
About Dirac
High-quality sound experiences are at the heart of everything we do. Dirac stands as a symbol of innovation and excellence in the audio industry.
We are a global audio tech company with headquarters in Uppsala, Sweden, and R&D facilities in Copenhagen, Denmark, and Bangalore, India, with representation in Greater China, Germany, Japan, Korea, and the United States. With a strong focus on the automotive and home audio industries, we collaborate with leading audio innovators and manufacturers to enhance dynamics, clarity, and immersive sound experiences in any environment.
Please read more about us at https://www.dirac.com/ and follow us on Social Media!
Location
Your main location will be at Dirac’s headquarters in central Uppsala, Sweden but we embrace a hybrid work format. Living with commuting distance to Uppsala is an advantage.
Questions about the job?
If you have questions about the job, please contact our Head of Customer Solutions, Mikael Yabandeh at mikael.yabandeh@dirac.com. If you have questions about the recruitment process, please contact the HR-department at hr@dirac.com.
Think you might be the one we’re looking for? Don’t wait – send in your application today!
Mikael Yabandeh